Quality at Omega Hospital

Quality means doing the right thing for every person in our care, every time. It means providing exactly the right care, based on your personalized health journey.                          
Quality department in our hospital aims at identifying and avoiding problems when delivering service to customers i.e. Doing the right thing (getting the health care services you need), at the right time (when you need it), in the right way (using the appropriate test or procedure), to achieve the best possible results.
Our goal is to ensure that all patients and families receive high quality care and that their hospital stay is in a safe and comfortable environment. We are also focused on the safety of all co-workers, which in turn paves the way for better patient care.

Activities conducted at Omega:

• Assuring compliance with quality management systems relating to National Accreditation Board for Hospitals and Healthcare Providers (NABH).
• Planning, Coordinating and Guiding Quality control programs designed to ensure continuous improvement in patient care and health care in conformity with all established standards.
• Monitoring the various department staff in order to ensure continuous control over SOPs and ensure corrective actions.
• Coordinating and supervising various training programs in the hospital.
• Establishment of various committees for the smooth functioning.
• Responsible for taking corrective action when Incidents are received from the staffs.
• Suggestion Box & Patient Feedback Forms are present to identify the patient’s problems and respond quickly.
• Regular internal audits are conducted in the hospital.
• Hospital has successfully achieved NABH Entry Level Certificate on January 28th 2025.